AI governance for clinic groups

Safe for every patient, clear for every practitioner, ready for every review

Your AI tools now record consultations, suggest next steps, answer calls and send reminders. Know what each one must meet where each clinic sits, and show patients, practitioners and regulators how you meet it.

Decision support and imagingSupport every clinical decision.

Clinical decision support checked against the exemption that changed on 1 November 2026: no diagnosis or treatment decision, and the logic behind each recommendation shown
Medical image analysis kept to tools in the ARTG
Reports shared to My Health Record within 24 hours where your clinics run imaging or a pathology laboratory
Automated decisions named in your privacy policy from 10 December 2026

The consult and the AI scribeRecord every consultation with confidence.

AI scribes on one register, each with an owner, its consent and a next step
The TGA’s scribe guidance: a scribe that suggests diagnoses, treatments or tests is likely to be a medical device, whatever its disclaimer says
Ahpra’s obligations and the national AI Clinical Use Guide: informed consent noted in the record, and every note read before it is filed
Every party’s consent before a consultation is recorded in New South Wales, Western Australia, South Australia, Tasmania and the ACT

Front desk and phonesAnswer every call and book every patient.

AI receptionists and phone voice agents on your register, each with an owner
Consent to collect health information, at every clinic whatever its turnover
Callers told at the start that the call is recorded, with every party’s consent where state law asks for it
Marketing calls checked against the Do Not Call Register, with each consent recorded

Patient messages and marketingMessage every patient and answer every review.

Reminders kept factual, and promotions sent with consent and an unsubscribe honoured within 5 business days
Branded texts sent under a sender name on the SMS Sender ID Register
Posts, offers and review replies with no testimonials and no unreasonable expectation of beneficial treatment
From 20 November 2026, no gift or benefit that could induce a person to choose your clinic for NDIS supports

Billing, claims and your teamsBill every service with confidence.

Every item number an AI tool suggests checked by the practitioner before it is billed
From 1 December 2026, NDIS claims lodged within 90 days of each support
In the ACT, written notice to staff 14 days before an AI tool monitors their computer use
A written AI policy and staff training through the free PSP AI Quickstart

The rules for clinical decision support at a clinic in Melbourne: the exemption that changed on 1 November 2026, consent to collect health information, and automated decisions in privacy policies from 10 December 2026, each with its official source

Up and running at every clinic

Set up each clinic and its AI tools, see what they require, then act on it and share the result.

Set up your first clinic

Its address sets the national and state rules it is checked against. Then add its AI tools: pick them from common tools, describe your own, or let Microsoft 365 and your staff link find them.

Setting up the first clinic: its name, address, state, country and number of practitioners, and the rules it is checked against

See what each requires

The rules for each clinic’s location, with each official source and the date new rules start.

Ready for 20 November 2026: two of four AI tools ready for the NDIS inducements rule, with the next step for each

Act and share

Follow your next steps and share a versioned report for each clinic with owners, practice managers and auditors.

Sharing the report: its check page link, LinkedIn, and a mark for the clinic group’s website

One consultation, one clear answer

Add an AI scribe at a clinic in Sydney, and this is what you see.

The risk level in each market.

See how each market’s rules class the tool, from minimal to high risk.

The rule, the duty and its source.

Each duty is linked to the official text and dated the day it was checked.

Your next steps.

A short list your practitioners can act on today, kept current as laws change.

AI scribe for consultation notesRecords consultations and drafts notes and referral letters for the doctor to check · A clinic in Sydney, New South Wales

AustraliaLimited riskIn force

TGA guidance on digital scribes: a scribe that suggests diagnoses, treatments or tests, or triages patients, is likely to be a medical device, whatever its disclaimer says. Privacy Act 1988, s 6D(4)(b) and APP 3.3: every clinic is bound, and a tool that collects health information needs the patient’s consent.

Official source ↗ · Checked 2 November 2026

New South WalesLimited riskIn force

Surveillance Devices Act 2007, s 7: a party records a private conversation only with every principal party’s consent, or where one party consents and the recording is reasonably necessary to protect lawful interests.

Official source ↗ · Checked 2 November 2026

Your next steps

Ask each patient before the scribe starts, and note the answer in the health record.

Check what the scribe does against the TGA guidance, and again after each update.

Read and correct every note and item number before it is filed or billed.

The rules your clinics run on

Privacy, professional and Medicare rules apply at every clinic, and the NDIS rules wherever you deliver NDIS supports. State and territory laws add to them, each linked to its official source and kept up to date.

24hours for a registered NDIS provider to notify the Commissioner of a serious incident

90days to claim for an NDIS support, from 1 December 2026

5states and territories where every party consents before a conversation is recorded

8of the 12 AI scribes the TGA reviewed include functions likely to make them medical devices

14days’ written notice to staff before workplace surveillance starts in the ACT

7common clinic AI tools ready to add, from AI scribes to booking messages

Readiness checks for every AI tool, drawn from:NIST AI RMF ↗ISO/IEC 42001 Annex A ↗

Priced per clinic

Each clinic gets its own register and report, at one price a clinic.